Thank you for visiting ciroblu.com. the following are the terms and conditions that constitute our shipping policy.
Domestic Shipping Policy
Shipment Processing Time
We strive to process all orders within 1-5 business days. In the event of a high order volume, there might be a slight delay, and we appreciate your patience. If any significant delays are anticipated, rest assured that we will promptly notify you via email.
Safe Delivery Location
For a secure and successful delivery, kindly ensure that your delivery address is safe for our couriers. In the unfortunate event of theft or loss post-delivery confirmation, responsibility for liaising with the courier or placing a new order rests with you. Our responsibility extends up to the point of delivery confirmation.
Keep in mind that our candles are heat-sensitive, and delivering them to community postboxes can lead to melting or deformation due to the metal composition. To avoid this, simply reach out to us, and we'll arrange UPS delivery to your doorstep.
Shipping rates
Shipping costs are dependent on order volume.
International Shipping Policy
We ship to most countries around the globe and you can find a comprehensive list via our checkout. Shipping rates vary by product type and volume.
Shipment confirmation & order tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
Damages
Should you receive a damaged order, promptly contact us at hello@ciroblu.com so we can assist you accordingly.
Returns Policy
Our returns and refund policy provides detailed information about options and procedures for returning your order.