For any queries regarding returns, feel free to reach out to us at hello@ciroblu.com.
Damages and Issues
Upon receiving your order, please inspect it promptly. If you discover any defects, damages, or receive the wrong item, contact us immediately. We'll assess the issue and work to make it right.
Exceptions / Non-Returnable Items
Certain items fall outside the scope of our return policy, including custom products (such as special orders or personalized items) and personal care goods (such as beauty products). If you have inquiries about a specific item, please reach out to us for clarification.
Please note that we are unable to accept returns for sale items or gift cards.
Exchanges
For a seamless exchange process, return the item you have, and upon approval of the return, make a separate purchase for the new item. This ensures a swift transaction and guarantees you receive the desired product.
Refunds
Once we receive and inspect your query, we'll notify you of the approval status for the refund. If approved, the refund will be processed automatically to your original payment method. Keep in mind that the processing and posting of the refund by your bank or credit card company may take some time.
Your satisfaction is our priority at CiroBlu.com. If you have any further questions or concerns, please don't hesitate to reach out.